Every MSP I've ever talked to has the same problem, and it's a stupid one.
You do brilliant, quiet work all month. The client's takeaway? “I guess nothing happened.” That's a ridiculous way for good work to go unnoticed. So I built something to fix it.
Built by a 20-year IT ops veteran. Used by MSPs across the US, Canada, and Australia.
“Reporting is just admin.” No. Reporting is the only proof you have.
The better your team runs things, the less your clients see you working, and somehow the whole industry just shrugged and accepted that as normal. It isn't normal. It's how good MSPs quietly lose good clients.
“The moment a client starts shopping around isn't the moment to suddenly start explaining your value. By then it's too late. You should've been showing it the whole time.”
Sound familiar?
You burn 2-3 hours a month rewriting the same report.
Your best month of the year goes completely unnoticed.
The client assumes "quiet" means "nothing happened."
Three stakeholders, three different reports, zero spare time.
You know exactly what you delivered. They have no idea.
Same tired Word template, every single month.
See it in action.
Want to try it with real data? See a live sample report, no signup needed.
Try the live demo| Manual Reporting | ReportingMSP |
|---|---|
| Export PSA data manually | Paste metrics once |
| Rewrite for each audience | Four outputs from one entry |
| Word formatting, 2-3 hours per client | PDF ready in under 5 minutes |
| Inconsistent every month | Consistent professional output, every time |
Don't Take My Word For It
Plug in your own numbers and see what manual reporting is actually costing you.
Adjust the sliders to see your numbers.
e.g. Executive, Leadership, Technical, Vendor/Client (one set of metrics, four report types)
Hours spent monthly
40 hrs
480 hrs/year
With ReportingMSP
~1.6 hrs/month
(est.)
Hours saved monthly
38.4 hrs
461 hrs/year
Cost of manual reporting
A$5,760
you're losing monthly
Return on investment
76x
For every A$1 spent on ReportingMSP, you get back A$76 in time saved - at A$76/month.
How long does it take?
Enter your metrics
3 minutes
Report generated
under 60 seconds
PDF ready to send
done
One Entry, Four Audiences
Write it once. We'll translate it for everyone in the room.
Click any report to see the detail
How it works
From raw metrics to client-ready report in three steps.
Enter your metrics
Fill in your monthly service desk stats - ticket volumes, SLA performance, patching activity, uptime, and security incidents.
AI writes the report
ReportingMSP sends your data to Claude AI, which generates a structured, professional narrative report tailored to your client.
Download and send
Download a branded PDF with a single click. Ready to email to your client or attach to your service review pack.
Everything you need, nothing you don't
Built specifically for MSPs who want to improve client retention, demonstrate value every month, and stop spending hours on admin.
AI-written narrative
Not just a data dump. Claude AI writes a professional executive summary, performance analysis, and recommendations.
Structured sections
Every report covers executive summary, service desk performance, patching and security, and next-period recommendations.
Branded PDF download
One-click PDF export with your MSP name and client details in a clean, professional layout.
Minutes, not hours
What used to take 2-3 hours now takes under 5 minutes. Spend that time on client retention and service delivery instead.
Secure by default
Your data is never stored or used for AI training. Each report is generated fresh and delivered directly to you.
Simple pricing
One plan, one price. $49 USD/month for unlimited reports. No per-client fees, no usage limits.
What We Prevented This Month
A dedicated report section that frames proactive IT work as risk prevented, not tasks completed. Patch compliance, vulnerabilities remediated, security alerts triaged, backup tests passed.
Full-colour editorial PDF
Navy header with your logo, KPI strip, performance summary cards, bar charts, RAG status indicators, and a projects table. A report that looks as professional as the work behind it.
“I spent 20 years in IT service delivery watching good teams become invisible because they never reported their work. I built ReportingMSP to fix that.”
Malc Thomson, Founder
Connect on LinkedInBe One of the First
We're early. That's true, not a sales line.
Try it free, tell me what's wrong with it, and if it's genuinely useful to you, I'll happily put your name on this page as one of the first MSPs who called it right.
Join as an early testerThree real reports free. After that, $49/month. Leave whenever you like.
Simple, transparent pricing
Start free. Upgrade when you're ready.
Free Trial
$0
- 3 full reports included
- PDF download on every report
- All sections included
- No credit card required
No credit card required. Built by a 20-year IT ops veteran.
Pro
$49
USD / month
- Unlimited reports
- PDF download on every report
- All sections included
- No contracts, cancel anytime
- Priority support
No credit card required to start. Built by a 20-year IT ops veteran.
One price, all features, unlimited reports. No contracts, cancel anytime.
Just need a few reports?
Buy a credit pack and generate reports with no monthly commitment. Credits never expire.
3 reports
$15
USD / $5.00 per report
10 reports
$40
USD / $4.00 per report
25 reports
$75
USD / $3.00 per report
Credits land in your account the moment you pay. No subscription, no catch.
Questions MSPs ask before signing up
Real questions from IT teams and MSP owners.
How do I know if my IT provider is actually doing their job?+
Without a regular report, you often don't. ReportingMSP turns your monthly service desk metrics into a professional client-ready PDF that shows exactly what was done, what was prevented, and where things stand. Your clients stop guessing and start seeing proof.
What should my MSP be reporting to me each month?+
At minimum: ticket volume and resolution times, SLA compliance, uptime, patch status, and open risks. ReportingMSP covers all of these and adds a "What We Prevented This Month" section that frames proactive work as risk avoided rather than tasks completed.
How much detail should I include in client IT reports?+
It depends on who is reading it. A CFO needs a one-page executive summary with plain language. A technical lead needs metrics and system health detail. ReportingMSP generates four audience formats from the same data entry: Executive, Leadership, Technical, and Client-facing.
Why does my business need a monthly IT report?+
When IT runs well, it becomes invisible. No incidents means no visibility. A monthly report is the only consistent proof that your team is working, preventing problems, and delivering value. Without it, clients draw their own conclusions, and they are rarely generous ones.
What metrics matter most in IT service reporting?+
The ones that connect IT activity to business outcomes. Ticket volume shows demand. SLA compliance shows reliability. Patch and uptime figures show stability. Prevented issues show proactive value. ReportingMSP structures all of these into a report your clients can actually read and understand.
How long does it take to generate a report?+
Under five minutes. Enter your monthly metrics, choose your audience, and ReportingMSP generates a formatted client-ready PDF. No Word doc, no manual formatting, no rewriting the same numbers three times for three different clients.
Your next report is ten minutes away. Go on.
Three free, no card needed. If you hate it, you've lost ten minutes. If you love it, you've found your Monday morning back.
Generate My First ReportAfter your trial, Pro is $49/month. Cancel anytime.